Help
Support
Something not working, or an idea from your last recce? Email us and a person will reply.
It helps to include your iPhone model, the iOS version, and the Out & Scout version.
Questions
Do I need an account?
No. Open the app and start a project. Everything is saved on your phone.
Does it work without signal?
The viewfinder, sun path, captions and shot list all work offline. Street names, weather and the maps in a Detailed PDF need a connection. A shot taken without signal is saved without its street name.
Why does it ask for my location?
To name scenes after the street, tag each shot, and work out the sun for that exact spot. It only uses location while the app is open.
How do I send the shot list?
Open the Shot List and tap Export. Choose Detailed, Summary or Photos only, then send the PDF however you like.
How do I move my projects to a new phone?
Projects come across with an iPhone backup or Quick Start when you set up the new phone.
How do I delete my data?
Delete the project in the app, or delete the app. We hold no copy. See the privacy policy.